FAQ's
What are your processing times?
Pattern PDF's are manually emailed within 24 hours of ordering. Cross stitch kits are currently made to order and take 3-5 working days to process.
Postage and shipping?
UK orders are posted First Class, and charged at a flat rate of £2.60 no matter how many items you order. Royal Mail aims to deliver the next working day. Tracking is unavailable for this service.
International Orders are posted via Royal Mail Standard International Post, and charged at a flat rate of £6.50 no matter how many items you order. Royal Mail aims to deliver in 10 working days, although this is not guaranteed. Tracking is unavailable for this service.
If you'd prefer tracked shipping please contact me at plasticlittlecovers@gmail.com
Do you accept returns and exchanges?
Digital Downloads
I do not offer returns or exchanges on pattern pdf's.
Cross Stitch Kits
I accept returns on physical items such as cross stitch kits. Please see our return policy for more detailed information.
If there's any issue at all with damages, losses or refunds on physical orders then please contact me with your name and order info at plasticlittlecovers@gmail.com.
Do you design custom patterns?
Yes! I love working on custom designs. Email me at plasticlittlecovers@gmail.com to discuss custom rates and the design process.
What are PLC Points?
PLC Points is a loyalty program where for every £1 you spend you receive 15 points. When you reach 100 points you can redeem a £1 discount off your order.