Do you accept returns and exchanges?
I do not offer returns or exchanges on pattern pdf's.
Cross Stitch Kits
I accept both returns and exchanges on physical items such as cross stitch kits.
If there's any issue at all with damages, losses or refunds on physical orders then please contact me so I can rectify the problem as soon as possible. You must contact me within 45 days for losses and damages, or if seeking a refund.
In line with EU policy, there is a returns window of 14 days on receipt of physical goods (not digital goods). Return postage must be payed by the customer.
Kits must be returned in unused condition.
For returns and exchanges please contact me at firstname.lastname@example.org
Do you design custom patterns?
Yes! I love working on custom designs. Email me at email@example.com to discuss custom rates and the design process.